Return & Refund Policy

At Desert Stores Official, your satisfaction is our top priority. If you're not fully satisfied with your purchase, we offer a simple and transparent return and refund process outlined below.

✅ Return Eligibility

We accept returns within 7 days of delivery if the following conditions are met:

  • The item is unused, in its original packaging, and in the same condition as received

  • The return request is submitted within 7 days of receiving your order

  • A valid proof of purchase (order number or receipt) is provided

❌ Non-Returnable Items

We do not accept returns for the following:

  • Used, damaged, or altered items

  • Items returned after 7 days

  • Clearance, sale, or final sale products

  • Gift cards or promotional items

🔁 Return Process

To initiate a return:

  1. Email us at 📧 desertstoresofficial@gmail.com with your order number and reason for return

  2. Our support team will review your request and provide return instructions

  3. Ship the item back – return shipping is the customer’s responsibility unless the item is damaged or incorrect

  4. Once we receive and inspect the item, your refund will be processed within 5–7 business days

💸 Refunds

  • Refunds are issued to the original payment method only

  • Depending on your payment provider, it may take a few additional business days to reflect in your account

  • You will receive a confirmation email once your refund is processed

📦 Damaged or Incorrect Items

If you received an item that is damaged, defective, or not what you ordered, please contact us immediately at 📧 desertstoresofficial@gmail.com with:

  • Your order number

  • Clear photos of the item received

We will offer either a replacement or a full refund, depending on the issue.

🛑 Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or credit card account

  • Contact your payment provider for processing status

  • Still need help? Reach out to us at 📧 desertstoresofficial@gmail.com

📩 Need Help?

If you have any questions or need assistance with your return, feel free to contact us:

📧 desertstoresofficial@gmail.com
📍 Based in the United Arab Emirates & Saudi Arabia