FAQ's
1️⃣ Do you offer free shipping?
✅ Yes! We offer free shipping on all orders within Saudi Arabia and the UAE — no minimum purchase required.
2️⃣ What is the estimated delivery time?
🚚 We aim to deliver your order within 1–4 business days across KSA and UAE, ensuring fast and reliable service.
3️⃣ Is Cash on Delivery (COD) available?
💵 Yes. Cash on Delivery is available for all orders, offering a secure and convenient payment option at your doorstep.
4️⃣ Can I return or exchange an item?
🔁 Absolutely! We offer a 7-day return and exchange policy.
If you're not satisfied, we’ll make it right.
➡️ Please refer to our [Return & Refund Policy] for full details.
5️⃣ How can I track my order?
📦 Once your order is shipped, you’ll receive a tracking number via email or SMS so you can monitor your delivery in real time.
6️⃣ What if I receive a damaged or defective product?
📸 If your item arrives damaged or defective, contact us immediately.
We’ll send a free replacement or issue a full refund — no extra charges.
7️⃣ Do you ship internationally?
🌍 Not at the moment.
Currently, we deliver only within Saudi Arabia and the UAE — but we’re working on expanding soon. Stay tuned!
8️⃣ How can I contact customer support?
📩 Our friendly support team is here to help:
📧 Email: desertstoresofficial@gmail.com
9️⃣ Are your products authentic and high-quality?
🛡️ Yes! We guarantee 100% genuine, premium-quality products, sourced directly from trusted suppliers.
🔟 Can I modify or cancel my order after placing it?
✏️ If your order hasn’t shipped yet, you can request a modification or cancellation by contacting us as soon as possible.